Hey there! There are only a few of us, and we are super busy making games.
While we love hearing from you, please realize that we get a LOT of messages, so you can usually find your own answers faster than we can respond. Also note that if your question has already been addressed in the public Help & FAQ, we probably won’t reply at all.
We normally handle support issues M-Th, though it may take 48hrs for us to reply. (We don’t have a dedicated customer support team.)