I've sent this over to our webslinger!

You are correct that you should be getting an email confirmation to your old and new address (to make sure people can't hijack an account by finding it logged in).

Looking through our email logs, it looks like your email provider is bouncing those confirmation emails because it thinks they have "spam content". Which is weird since that's the only email from us your provider is marking this way. Sometimes a single word in an email can be the difference between a provider thinking something is or isn't spam, so it's hard to guess why your email provider is doing that (I reviewed the email template we use for these confirmations, and I can't spot anything that would be the culprit).

Since some of our emails are going through and some aren't, and I'm not familiar with your email provider, I'm not sure how to help you keep our emails out of spam. The first thing I'd try is adding [redacted] to your address book in that email client -- that's usually enough to tell a provider not to mark emails from that sender as spam, but it depends on the provider. Otherwise see if your email provider has any whitelist options or other settings you can change to ensure our emails go through.

If the address you're trying to add is a gmail address, you can take a different approach: in the Connections section, use the Google Account option. This will add your Google Account email address to your Rumpus account as well, without needing an email confirmation step.

If you can't find a way to get things to work reply back and we'll find a more manual way to do it!

Sorry for the hassle, dealing with email spam filters is a nightmare :/

I’ve added contact and submitted a ticket with ISP. Waiting to hear back.

I’ve added contact and submitted a ticket with ISP. Waiting to hear back.

From ISP support ticket:

Looking at the mailbox I see multiple emails from that sender that seem to have gone through fine, Were they getting a specific bounceback message? If so please forward a copy of it if possible, if something is being outright rejected rather then going to the junk folder we will likely need more information to have the group that runs that mail servers take a look at this.

Here's the error code and message we got for those bounced emails:

554 5.7.1 [VI-1] Message blocked due to spam content in the message.