Bscotch Help & Support

See Rumpus Support.

Rumpus is replacing BscotchID and is what we'll use in all future games, so not all Rumpus users will need a BscotchID account. If you want to use BscotchID (e.g. for Crashlands or our older games) you will need to register even if you already have a Rumpus account. Do so in-game or via id.bscotch.net, and use an email address already registered to your Rumpus account to make sure they get linked.

If you forgot your BscotchID username or password, that's an easy fix. Just sign into this very website using the same email address you used to sign up for BscotchID, then go to your account settings and edit those parts in the "BscotchID-Link" section.

If you forgot your BscotchID email address you can log into this website using the BscotchID sign-in option, and then edit your BscotchID-Link email in your account settings.

If you don't remember your email address OR password, or have lost access to your email and forgotten your password, there isn't anything we can do.

You can change your BscotchID credentials whenever you want, so long as the new email and username aren't already in use by another account. Do so through the "BscotchID-Link" section of your Rumpus account settings. BE WARNED, however, your email is the only thing that proves the BscotchID account is yours! If you lose access to your account email there is no way for us to recover your account! See the Security page for more info.

There are only a handful of reasons for failed logins. In order to log in, you must have verified your account (you can re-register if the email is lost or the registration has expired), your account must not have been banned (you would have received an email from us — check your spam), your password must be correct (you can change it), and the game must have access to the Internet without a proxy.

Finally, if our servers are down due to a technical glitch, maintenance, or something nefarious, you will not be able to log in, make purchases, or sync your data to the cloud until we have fixed it (this last scenario is quite rare).

Don’t worry, just log out and back in, and you’ll be prompted again to claim your save data with your BscotchID.

Most BscotchID content is downloaded from the web, and sometimes data is lost or your local data becomes out of date or corrupted. Reboot your game (by hitting the ‘back’ or ‘exit’ button from the main menu). You can force a re-download of everything in-game by going to BscotchID, the gear icon, then “Clear Cache”. Most issues fix themselves eventually.

Some game progress is automatically synced, but infrequently to conserve bandwidth. You can force a sync by going to ‘BscotchID’ on the in-game title screen, then the gear icon, then the ‘Sync Stats’ button.

For games like Towelfight and Crashlands, saves files are synced manually (look for the appropriate buttons in the game). Make sure that you are connected to the web and that your device is not using a proxy, and that you have not specifically blocked the game from accessing the web.

See Rumpus Support.

If that's in real life, call the police! If you just can't see your friends in BscotchID, there are four things that could have happened:

1. Your game tried to download your friend list and failed. No biggie, it’ll try again later or when you restart the game.
2. Some aspects of BscotchID are down or under maintenance, or something bad happened to our servers. No biggie, those will get resolved soon.
3. You have violated our Don’t Be a Jerk Policy, resulting in a ban from social aspects of BscotchID. You should have received an email from us in this case.
4. Your friends removed you from their lists, were banned, or had their accounts deleted.

Visit the BscotchID-Link section of your account settings to export your BcotchID data.

See Rumpus Support.

If your account has been deleted, it is gone forever.