Bscotch Help & Support

See the Crashlands Help.

There is a bug in syncing in-game currency to the web that happens extremely rarely, and so we’ve never been able to reproduce it in the studio. If this happened to you, and you have bought something in the game, please let us know and we’ll try to fix it!

If you are not saving your progress to Rumpus or BscotchID, the only place your save exists is on your device. If you lose that data it is gone forever, and we have no way to recover it.

Some games, like Towelfight 2 and Crashlands, may require manual syncing and require a ButterUp or verified game ownership to access cloud saves. If you have synced a save in those games, you will be able to load them on any device. If you haven’t, there is no way for us to help.

Note that we will, without warning, delete data on our servers for pirated copies of our games.

Our updates may include changes to the underlying game engine, which sometimes creates new (and removes old) incompatibilities with certain devices. However, new updates may also contain bugs so it might be fixable. Send a Bug Report to let us know.

We make games using a 3rd party development platform that we have no control over. We do our best to make our games as efficient as possible, but we can’t do better than the limits of the game engine.

Also, games in general are very hard on mobile processors, and will always cause your phone to drain battery much faster than general use. To get around the battery problem, you can find battery packs for most smartphone models that can quadruple (or more) your battery life. And for powerful devices, you may get perfectly smooth gameplay, but dramatically improved battery life, by turning on Power-Saving Mode.

If the game doesn’t run at all, it’s either because you do not have enough available RAM (try closing all other apps and/or rebooting your device) or your device is incompatible with the game. In either case there is nothing we can do.

If you just bought the game on mobile and found that it can’t play on your device, request a refund from the store.

For PC users, the following are the most likely sources of the problem:

1. Your antivirus software (make sure it’s up to date and doesn’t think our game is a virus).
2. Your video driver (make sure it’s up to date and is supplied by the manufacturer).
3. Your DirectX installation may be incompatible.
4. Your graphics card may not support DirectX, or may have other incompatible features.
5. You are on the Beta version of Steam. They may push out updates that are incompatible with our game engine (set to “None – Opt out of all Beta programs” in Settings>Account>Beta Participation).
   
   We don’t provide device support. We’ll do our best to make sure our games run on the most commonly available hardware/OS setups, but we cannot debug device-specific problems.

We use Gamemaker Studio and Inkscape to make our games. You can learn about our approach from our YouTube channel and our podcast.

Did you find something not covered in this document that seems like it isn’t working properly? Unless there was a recent update, it’s hugely unlikely that your bug is a new one. Make sure your game is up to date, then do some web searching to make sure someone hasn't already solved it. If you’re pretty sure it’s a new bug, fill out a Bug Report!