Purchased Item Didn't Show Up
When you purchase something it first goes through the store, and then gets sent to our own servers to verify that it was real (60-80% of all purchases are fraudulent!). Sometimes the verification server is busy, or slow, and so it doesn’t work the first time. But don’t worry, your purchase didn’t evaporate! Just hit the “Restore Purchases” button in the game if you have downloaded it from the App Store, or restart the game on Google Play. If that still doesn’t work, just give it a little time and come back to the game later. It always works eventually, though sometimes it takes a few minutes (and very rarely, if something terrible has happened to someone’s servers, tens of minutes to a few hours).
Note that purchase-hacking software interferes with verification. We don't provide support in that case.