Bscotch Help & Support

[Windows] I got the game from Microsoft Store but can't log into Rumpus!

If you keep getting the "Could not communicate with Rumpus" error when you log in, make sure that you are logged in to Microsoft Store with the account that owns Levelhead or Xbox Game Pass Ultimate.

How to check if it is the right account in Microsoft Store:

  1. Search Levelhead in Microsoft Store and go to the game's page
  2. If the account owns the game, you should see "Buy as Gift"
  3. If the account owns Xbox Game Pass Ultimate, you should see this instead
  4. Otherwise, you are not logged into the account that can play Levelhead! You need to click on the profile button on the top right to sign out and sign in with the account that owns the game or the Xbox Game Pass Ultimate